A Front Desk Agent is the first point of interaction for guests at a resort. They are responsible for providing excellent customer care, handling check-ins and check-outs, and tackling guest requests. Additionally, they often carry out tasks such as taking phone calls, booking rooms, and providing information about the property and its facilities.
A Hotel Associate is the first point of contact for guests at a hotel. They are responsible for delivering excellent customer support, overseeing check-ins and check-outs, and resolving guest requests. Moreover, they often conduct tasks such as responding to phone calls, booking rooms, and providing details about the accommodation and its faciliti
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